Salon Etiquette
Booking fee
- We kindly request that for treatments longer than an 30 minutes, we require a 50% deposit upon making the booking. Our salon prides itself on enabling all clients the opportunity to book at their preferred time. When we experience "no shows" this takes away that opportunity.
Cancellation of appointments
- We understand that sometimes you may need to change your booking. We kindly request a minimum of 24 hours notice so that we can offer that time slot to another client. Failure to turn up to an appointment may result in your booking fee being forfeited.
Appointment time
- We respectfully ask that all clients arrive on time for their appointments. Parking is available on site and directions can be found in the contact page of our website.
Responsibility of children
- Living out our holistic brand story, it is imperative your experience is one of zen and relaxation - a time to unwind. To enhance all our clients experience we strongly recommend leaving your loved ones at home. We hope you understand the environment we strive to create for everyone.
Personal items
- Although the premise is fitted with security cameras, we encourage you to keep an eye on your personal items at all times. Each treatment room has a safe place for clients to put their belongings.
Mobile phones
- We kindly ask that all clients turn their phones to silent upon entry. If you do need to take a call, we encourage you to step outside and allow all other clients to enjoy their experience as you would.
Salon Entry
- Although our premises has dual access, the rear door (into the corridor) is for emergency use only. Please enter and exit through the front door only.